Effective Date: April 1, 2026
Contact Us / Customer Support Policy
If something goes wrong (or even if it doesn't), we want to hear from you.
How to Reach Us
The best way to contact us is through:
- The Contact Form on www.DanMcGinnisCreative.com
- Email: danmcginnisofficial@gmail.com
Response Time
We aim to respond within 24–48 hours during normal business days.
(If it's a weekend, we might be working—or we might be enjoying coffee and pretending we're not.)
What We Can Help With
- Order questions
- Shipping updates
- Product issues (especially defects—see, we do care)
- General inquiries about our books, journals, or creative work
What Helps Us Help You Faster
Please include:
- Your order number
- Name used on the order
- A clear description of the issue
- Photos (if applicable—especially for defective items)
Customer Respect Policy
We treat our customers with respect—and expect the same in return.
We reserve the right to refuse service to anyone who communicates in a threatening, abusive, or "keyboard warrior" fashion.