Effective Date: April 1, 2026

Contact Us / Customer Support Policy

If something goes wrong (or even if it doesn't), we want to hear from you.

How to Reach Us

The best way to contact us is through:

Response Time

We aim to respond within 24–48 hours during normal business days.

(If it's a weekend, we might be working—or we might be enjoying coffee and pretending we're not.)

What We Can Help With

  • Order questions
  • Shipping updates
  • Product issues (especially defects—see, we do care)
  • General inquiries about our books, journals, or creative work

What Helps Us Help You Faster

Please include:

  • Your order number
  • Name used on the order
  • A clear description of the issue
  • Photos (if applicable—especially for defective items)

Customer Respect Policy

We treat our customers with respect—and expect the same in return.

We reserve the right to refuse service to anyone who communicates in a threatening, abusive, or "keyboard warrior" fashion.